Enhanced ITIL Status

Achieving Enhanced ITIL Status signifies that company’s ITSM suite exceeds ITIL compatibility in critical areas, enabling their customers to further benefit from the ITIL framework. This achievement further supports company’s commitment to promote industry best practices that assist in aligning IT and business strategies.

Enhanced ITIL Status accreditation is an important guideline for customers who realize the significance in aligning IT with business objectives. By adopting and implementing ITIL best practices, companies are better able to deliver optimal, value-based IT service management solutions.

We know, in today’s highly competitive marketplace, companies are turning to industry-recognized IT process frameworks to improve IT business alignment and drive incremental service delivery improvements. The IT Infrastructure Library, also known as ITIL, is becoming the de facto industry standard framework for providing guidance specific to IT service delivery and support processes. First developed in the late 1980s by a branch of the British Government, ITIL is an integrated set of guidelines and common terminology for Service Management best practices. ITIL describes best practices at a high level, providing guidance on steps to take and processes or workflows that have proven successful in the past.  But, ITIL leaves it to organizations to implement the work-level procedures for daily service delivery and support activities that match their unique requirements.

There are many companies which have received Enhanced ITIL Status. And to achieve this Enhanced ITIL Status in itself is a great achievement. For example, Remedy IT Service Management applications were the first ever certified as ITIL-compatible. Continuing to embrace ITIL as a way to help our customers implement best practices in service management, Remedy's ITSM suite has now achieved ITIL Service Support Enhanced Status.

Geoff van den Bosch, Blue Turtle Executive Director commented "This achievement further supports Remedy's commitment to promote industry best practices, like the Information Technology Infrastructure Library (ITIL), that assist in aligning IT and business strategies".

Remedy's ITSM suite achieved ITIL Service Support Enhanced ITIL Status by demonstrating support for two additional processes within the extended requirements - Service Level Management and Availability Management. These processes are in addition to Remedy's long-standing certification of ITIL compatibility for its ITSM suite.

With the Service Level Management process, customers have built-in workflows that ensure optimal service levels are negotiated, created, and monitored between IT and its customers while Availability Management processes help organizations optimize their IT infrastructure, its services, and the supporting organization to cost-effectively sustain the availability requirements of the business.

Achieving these additional processes signifies that Remedy's ITSM suite exceeds ITIL compatibility in critical areas, enabling its customers to further benefit from the ITIL framework. Remedy solutions were the first ever to be certified Enhanced ITIL Status compliant, and the company continues to embrace ITIL as a way to help its customers implement best practices in service management.