HP ITSM

The paradigm shift from managing an infrastructure to managing services within an adaptive infrastructure requires an intermediate step. That step is IT Service Management (HP ITSM). At its most basic level, HP ITSM is the alignment of IT and business objectives, and the assurance of specific performance and availability for business-critical IT services. HP ITSM combines the global experience of HP Services consultants with proven HP OpenView products and partners. HP ITSM helps you get the most value out of IT investments by implementing processes and tools for the delivery and support of business-critical IT services. Plus, with a focus on IT process efficiencies, service management and continuity management, you can be assured your company will get the right information to the right people at the right time. Additional benefits include:

• Reducing operational costs
• Reducing business disruptions
• Improving efficiency between IT departments
• Improving staff utilization
• Addressing business change

HP ITSM understands that your business has a unique set of problems, and that solutions vary based on your company’s requirements and budget. As a result, HP has developed three distinct approaches to implementing IT Security Management.

• HP ITSM service management process consulting. HP offers a range of IT re-engineering approaches to ensure the maximum business value is squeezed out of every IT investment by transforming IT into a complete service delivery and support organization.
• HP ITSM service-driven operations management. HP deploys operational management solutions based on HP OpenView, and is focused on delivering specific, business-critical IT services.
• HP ITSM integrated service desk. HP implements a consolidated service desk solution spanning helpdesk, problem resolution, and change and configuration management—and ties these to minute-by-minute operations.

HP ITSM reference model: The HP ITSM reference model provides guidance for running IT as a business and helps customers to identify the best place to start to transform IT into a strategic IT service provider partner to the agency that will generate the fastest return on IT. The HP ITSM reference model is a process relationship map that is based on the IT Infrastructure Library (ITIL), a de facto industry standard for IT service and infrastructure management, and then complemented by the experience HP has in IT service management. HP ITSM encompasses consulting and integration, managed services, customer support, education, and HP OpenView management technology solutions.

If Hewlett Packard has its way, IT Service Management (HP ITSM) may well become a way of life for enterprises. HP ITSM solutions seek to effectively integrate people, processes and technology within an organization to optimize IT’s business value. Simply put, it seeks to synchronize an organization’s business objectives with its IT infrastructure by automating the dynamic link between the two. HP ITSM solutions enable IT organizations to manage and deliver IT services at agreed upon service levels, quality, agility and cost targets. Through ITSM, companies become business-driven and build IT infrastructure and services that respond rapidly to changes in business needs, thereby staying agile, competitive and flexible. Through HP ITSM, HP is making a strong bid to stand out in a crowd of full solution companies. If it works, HP’s software strategy would have finally come of age.