Hp ITIL

HP’s approach to ITSM is based on industry best practices of the IT Infrastructure Library (ITIL) and is designed to address the people, processes and technology issues that all IT organizations face. Today, many IT or service provider organizations face the challenge of shifting paradigms from infrastructure management toward service management. Today HP ITIL has become the most widely accepted approach to IT service management in HP as well as in other industries. There is remarkable growth in HP as well as HP’s contributions and comprehensive offerings around both HP ITIL and IT service management.

HP ITIL: As the first major corporate sponsor of the IT Service Management Forum in the U.S., HP has been an active supporter of ITIL since 1995. HP ITIL uses ITIL and HP’s ITSM Reference Model to help customers achieve maximum IT operational effectiveness. HP has contributed significantly to the ITIL, and continues to be a developer, reviewer and user of the ITIL, employees have served and continue to serve as officers and board members of it SMF organizations around the world, and many more are active it SMF members. Many of the original contributing organizations have chosen to become HP customers or HP partners. HP ITIL is a vital and important presence in the IT service management field and provides a one-stop-shopping experience around ITIL for IT and service provider organizations

An HP ITIL Success: Among the many companies who have put HP’s expertise to work is Advance Transformer, an industry leader in the ballast components and LED drivers for commercial, industrial and institutional lighting, HP ITIL has gained phenomenal success. With over 6,000 employees and contacts across North America, Europe and China, as well as expansion plans into South America, they knew they needed a better supply chain infrastructure. Advance Transformer had an aggressive plan.

During the first phase of a multi-phased project, they conducted an SAP implementation. In the second phase, they incorporated an enhanced use of the IT infrastructure Library (ITIL) enabled by HP OpenView Service Desk. HP ITIL was a mission-critical step, because it meant that business processes would continue running efficiently for users at all points of the overall project. In fact, due to HP ITIL, the role and contribution of the service desk became an integral piece of Advance Transformer’s proactive style of service management. Moving forward into the third phase of HP ITIL, the company aims to expand the utility of service management reporting into documentation that will be useful to all departments. The project is not finished yet, but the company has already seen dramatic results and received numerous industry awards.

HP Consulting and ITIL: As a leader in IT infrastructure management, HP Consulting provides the highest number of ITIL-certified consultants who apply HP ITIL best practices and proven methods to help you transform your business so it will thrive and win in the new economy. HP Consulting can help you design and implement IT processes that reduce the complexity of IT management and align IT service delivery with the needs of the business. HP Consulting, an experienced deliverer of ITIL-based consulting services and products since 1996, is the owner of HP’s IT service management reference model. HP ITIL brings you world-class design expertise, proven methodologies focused on time-to-market with knowledge transfer, and leading technologies that meet your business goals.

HP OpenView and HP ITIL: HP combines the HP IT Service Management Reference Model with HP OpenView to provide a complete portfolio of service-driven management software. Unlike other software offerings, HP OpenView’s integrated service management solution covers every aspect of service management for all types of IT and service provider organizations. That means both HP OpenView Service Desk and the HP OpenView technology service management solutions provide a level of integration unparalleled in the industry. Now you’ll be able to:

• Run IT as a business, for better management of cost, quality, agility and risk of IT services
• Move from a technology provider to an IT service provider
• Develop a common language, both internally and with external partners

• Map IT services, people and management technology back to overarching IT processes
• Manage the lifecycle of IT services