IPW ITIL

Over the last decade, the IT Infrastructure Library (ITIL) framework has developed into the standard for service management organizations worldwide. It consists of a set of best practices for IT Service Management produced by the Office of Government Commerce in the United Kingdom. These best practices provide a method for constantly verifying and improving quality of your organization’s services. IPW and ISM are extensions of ITIL that have evolved to address complexities not initially included in ITIL.

Let’s see closely IPW ITIL. We know in ITIL:

• Document inputs, general activities, goals, and outputs
• Recognize crucial processes for IT organizations and departments
• Constantly measure, report, and audit processes
• Concentrate on operational and tactical processes
• Activity-based implementation

IPW (Implementation Planning Workshop) ITIL Characteristics

• Extension of ITIL developed by KPN Datacenter and Quint Wellington Redwood
• Defines both operational and strategic processes.
• Provides a closer alignment of ICT services and business needs.
• Proactive infrastructure improvement instead of purely reactive problem-solving
• Management of tasks that cannot be categorized as an incident, problem, or change such as system maintenance, questions, or standard service requests.
• Helps organizations become service-oriented instead of activity-based.

IPW ITIL has been recognized by the Gartner Group as an outstanding model for effective ITIL implementation. ITIL is focusing on the user and the business needs, not on the technology. ITIL will help you in the business / ICT dialog and provide you a common (sense) dialogue tool. ITIL is not only a methodology. It is also a mindset!

The Remedy Implementation Planning Workshop (IPW) is a consulting engagement designed to help you develop a comprehensive project plan (charter) to implement a Remedy-based solution, as well as to accurately plan for services, customization, and budget. A fixed-price consulting engagement, the IPW is delivered in close collaboration with your internal teams. Through the IPW, Remedy Consulting will help you define a project scope and ensure that all parties understand the high-level requirements of your Remedy solution

The IPW ITIL package typically includes three-to-five days of on-site Consulting services. The goal of the IPW ITIL is to enable Remedy Consulting to partner with your internal teams to define a project’s scope, help you understand the high-level requirements for your Remedy solution, and establish a business case for the project. The Remedy team will assess the project readiness of your technology and supporting infrastructure, define and recommend a full life-cycle project process to ensure a quality deliverable, establish a high-level project charter, assess team memberships and skill levels, and recommend project control mechanisms. In addition, the engagement will allow Remedy Consulting to identify and propose services needed to fulfill specific activities defined in the project charter. The charter contains project scope definition, objectives, and success criteria.