ITIL Accreditation

EXIN is an independent organization establishing educational requirements, and developing and organizing exams in the field of Information Technology. With exams like ITIL, Project Management (PRINCE2) and ISPL, EXIN ITIL Accreditation plays an important role in the development of international qualification standards. Thanks to 34 years of experience EXIN has acquired a thorough and extensive knowledge in this field, thus fully warranting the value of its certifications and the quality of these exams, both didactically and with respect to content. EXIN ITIL Accreditation is an independent examination institute and does not provide training. As a worldwide provider of IT exams, EXIN ITIL Accreditation takes care of the maintenance, development, marketing and publishing of ITIL certificates. ITIL contains a complete description of the processes necessary in managing IT infrastructures.

EXIN ITIL Accreditation is intended to affirm and promote the quality of ITIL training organizations worldwide. Accreditation of the Service Manager's course also deals with the in course assessment of the candidate which is carried out by the training organization. There are three internationally recognized ITIL certificates:

• Foundation Certificate in IT Service Management.
• Practitioner Certificate in IT Service Management.
• Service Manager Certificate in IT Service Management.

In Course Assessment: Part of the courses for the Manager's Certificate in IT Service Management is the in course assessment. Candidates are assessed on their management skills by trainers of the accredited training organization. The result of the in course assessment is part of the results that lead to the certificate. EXIN provides training organizations with a manual and training for course instructors.

Accreditation Training Organizations: Training organizations, which provide courses for the Service Manager's and the Practitioner's Certificate in IT Service Management, have to be accredited by EXIN. The EXIN ITIL Accreditation of courses that lead to the Foundation Certificate is voluntary.

The ITIL Examination Agency – North America (Loyalist College) as agents for the Examination Institute for Information Science (EXIN), and with the support of government agencies, industry, educational institutes, sector councils and professional associations, has undertaken to be the exam and certifications agent across Canada and the United States in IT Service Management as defined by ITIL. For more information about the ITIL Examination Agency of Loyalist College please visit http://www.itilexams.com

In addition to the ITIL exams and certifications, The ITIL Examination Agency fully represents EXIN in North American to provide services and assistance to those organizations who wish to capitalize the opportunities provided by ITIL and become an active member in the IT Service Management community. The ITIL Examination Agency is the single point of contact for EXIN, for the complete accreditation process in North America. All application submissions, questions, and audits related to accreditation, exams and certifications are handled through the ITIL Examination Agency on behalf of EXIN for North America.

The ITIL Examination Agency is committed to providing the best in customer service and facilitates continual improvement to the ITIL certification process within North America on behalf of EXIN. As your first step to the ITIL examination, certification and accreditation process in North America, please contact the ITIL Examination Agency – North America.

There are many organizations which have received EXIN ITIL Accreditation. Like EXIN ITIL Accreditation of CSMG: CSMG is officially accredited by EXIN as an ITIL Course provider. The ITIL Foundation courses and the ITIL Managers courses of CSMG are according the "latest" IT Infrastructure Library (ITIL Version2) and are regular audited by EXIN. All their lecturers are certified Service Managers and approved by EXIN. They all can look back on extensive experience in IT Service management.

Similarly, NSS Consulting’s locally developed Service Awareness through Interactive Learning (SAIL) simulation has received full ITIL Accreditation on 30 September 2003.

The simulation - which allows personnel across the board to understand how essential inter-relationships and inter-dependencies are in running IT successfully - was fully assessed by the Netherlands-based Examination Institute for Information Sciences (EXIN).

"We submitted the relevant information, course material training programme, staff training competencies and NSS Consulting background. We were notified soon afterwards that we'd achieved full accreditation, although we were confident we'd receive ITIL Accreditation to run SAIL, this confirmation is very good news for us," said NSS Consulting Manager Alan Kirsten.

"Sail revolutionizes the way in which IT organizations assess themselves and adds the benefit of providing guidelines on how best to implement defined changes. The simulation is aimed at every level of IT services within a company. In short, anyone who contributes to the IT service process in any manner in real life should be a Sail simulation participant," he said.

According to Kirsten, a leading European consulting company had already approached NSS seeking permission to license SAIL for the continental market, with additional interest also coming from the US and Australian markets in addition to get ITIL Accreditation.