ITIL Accredited

EXIN is an independent organization establishing educational requirements, and developing and organizing exams in the field of Information Technology and generate ITIL Accredited organizations. With exams like ITIL, Project Management (PRINCE2) and ISPL, EXIN ITIL Accredited procedure plays an important role in the development of international qualification standards. Thanks to 34 years of experience EXIN has acquired a thorough and extensive knowledge in this field, thus fully warranting the value of its certifications and the quality of these exams, both didactically and with respect to ITIL Accredited content. EXIN ITIL Accreditation is an independent examination institute and does not provide training. As a worldwide provider of IT exams, EXIN ITIL Accreditation and ITIL Accredited procedure takes care of the maintenance, development, marketing and publishing of ITIL certificates. ITIL contains a complete description of the processes necessary in managing IT infrastructures.

EXIN ITIL Accreditation is intended to affirm and promote the quality of ITIL Accredited training organizations worldwide. Accreditation of the Service Manager's course also deals with the in course assessment of the candidate which is carried out by the training organization. There are three internationally recognized ITIL Accredited certificates:

• Foundation Certificate in IT Service Management.
• Practitioner Certificate in IT Service Management.
• Service Manager Certificate in IT Service Management.

ITIL Accredited Procedure:

The ITIL Accredited application:

• The course provider completes the application form for accreditation
• At the same time the training organization sends in the accreditation set for assessment along with the application fee (Bank Draft or Certified Cheque payable to EXIN) between application and decision.
• EXIN has the accreditation set assessed by independent experts or the examinations committee.
• EXIN arranges for an independent expert to undertake an audit. The audit can consist of interview(s), discussion(s), visits to courses and sites, examination of documents and anything else that is required to obtain a clear picture with regard to all accreditation requirements.

ITIL Accredited Decision:

Within two months of receiving the application, EXIN will notify the decision about accreditation in writing.

The decision can be:

1. Accreditation

2. Accreditation Denied

In both cases the decision will include an explanation.

Accreditation requirements:

1. ITIL Accredited Course program and course duration

• The course provider incorporates the EXIN certification in the course program
• The number of contact hours is at least 16
• There is a structured course programme. In other words, a good balance between theory and practice and between lectures and self-study
• The maximum group size for a course is 16

2. ITIL Accredited Trainers:

• Trainers that deliver the course for the Foundation Certificate in IT Service Management have themselves at least 3 years relevant experience for the content of the course
• Trainers that deliver the course for the Foundation Certificate in IT Service Management have themselves been certified at the Foundation level
• Trainers that deliver the course for the Foundation Certificate in IT Service Management are didactically capable of doing this in a well-considered way
• Trainers that deliver the course possess the Manager’s Certificate in IT Service Management or possess a demonstrably comparable knowledge and experience
• Accredited course providers should have arrangements with trainers that meet the above-mentioned criteria

3. ITIL Accredited Course material:

• There is an explanation about the structure of the course and the material that is included and an agenda with subjects and times.
• The course programme must be included in the course material.
• A clear trainer manual is available, which allows the trainer to teach in a structured manner.
• The presentation material used is well prepared.
• The presentation material covers the complete training.

Some more ITIL Accredited information: itSMF Introduction: The Information Technology Service Management Forum (Canada), or itSMF Canada, is a non profit organization affiliated with the itSMF International. It has been established as a forum for Information Technology professionals to explore all means available to improve the quality of IT services to their respective customers. Although itSMF Canada takes strategic direction from itSMF International, it operates within the Canadian IT industry and its objectives are relevant to that context.

Mission Statement: To provide the membership with a forum that will enable them to exchange views, share experiences and participate in the continuous development of best practices and standards, as well as providing a range of services with significant value to our members.

itSMF Objectives:

• To provide an independent, non profit forum for IT professionals committed to delivery of quality IT services
• To promote the exchange of IT Service Management experience and information locally and internationally
• To establish and maintain a membership base, covering the widest possible professional IT and business interests
• To bring together users, suppliers and other stakeholders of IT services and products
• To facilitate a Canadian base of knowledge and resources that can assist IT organizations manage the delivery of IT services through process and best practices
• To encourage the growth, standardization and recognition of IT Service Management throughout the Canadian IT industry
• To recognize and reward individuals and organizations that make significant contributions to the advancement of best practices, standards and professionalism in IT Service Management
• To be an active member of itSMF International
• To maintain financial viability
• To liaise with other Canadian organizations interested in ITSM

itSMF Activities:

• The mission and objectives of itSMF Canada will be achieved through the following activities.
• Keeping members informed about local and international events and trends in ITSM
• Organizing regular events to build knowledge and awareness about ITSM and to facilitate contact between ITSM professionals
• Setting the events agenda and to ensure that they are complementary rather than competitive with other similar IT industry events
• Reviewing any ITSM events worldwide and advertising them in Canada
• Maintaining a membership list to facilitate contact between members
• Maintaining a catalog of ITSM products, training and services available in Canada
• Developing and maintaining a set of standards for the application of ITSM as a profession in the Canadian IT industry
• Providing keynote speakers to IT events as required