ITIL Assessment

There are many free self assessment tools and ITIL Assessment Tool available in the market. You can find one such Free ITIL Assessment Tool at http://www.itilsurvival.com/ along with other advice and consultancy, right from the experts. We are discussing other Free ITIL Assessment Tool here in this section.

OGC - ITIL Assessment Tool: Based around ITIL, this self assessment tool is a Free ITIL Assessment Tool which guides users through a series of questions to help you evaluate recommendations for improving your ITIL compliance. This process is one of a number of self-assessments of important processes, enabling you to establish the extent to which your organization has adopted the better practice guidance available from OGC (the Office of Government Commerce).

The self-assessment scheme is composed of ITIL Assessment Tool and a simple questionnaire which enables you to ascertain which areas should be addressed next in order to improve the overall process capability. The ITIL Assessment is based on a generic framework which recognizes that there are a number of structural elements which need to be in place for process management and for it to satisfy the overall intent and meet the needs of the customer.

To establish where a particular organization stands in relation to the process capability framework, a variable number of questions should be answered. The questions are weighted, and the answers lead to whether your organization has passed or failed a particular area.

Rationale of the self-assessment scoring system:

Level 1: Prerequisites, ascertains whether the minimum level of prerequisite items are available to support the process activities.

Level 1.5: Management Intent, establishes whether there are organizational policy statements, business objectives (or similar evidence of intent) providing both purpose and guidance in the transformation or use of the prerequisite items.

At the lowest levels of the framework model, the questionnaire is written in generic terms regarding products and activities. At higher levels more specific ITIL terms are used, based on the assumption that Organizations’ achieving higher level scores are more likely to use the ITIL vocabulary.

Level 2: Process Capability, examines the activities being carried out. The questions are aimed at identifying whether a minimum set of activities are being performed.

Level 2.5: Internal Integration seeks to ascertain whether the activities are integrated sufficiently in order to fulfill the process intent.

Level 3: Products, examines the actual output of the process to enquire whether all the relevant products are being produced.

Level 3.5: Quality Control is concerned with the review and verification of the process output to ensure that it is in keeping with the quality intent.

Level 4: Management Information is concerned with the governance of the process and ensuring that there is adequate and timely information produced from the process in order to support necessary management decisions.

Level 4.5: External Integration, examines whether all the external interfaces and relationships between the discrete process and other processes have been established within the organization. At this level, for IT service management, use of full ITIL terminology may be expected.

Level 5: Customer Interface is primarily concerned with the on-going external review and validation of the process to ensure that it remains optimized towards meeting the needs of the customer.

The goal of the self-assessment questionnaires and ITIL Assessment Tool is not to test whether there is complete conformance with ITIL. The aim is to give the self-assessing organization an idea how well it is performing compared to ITIL best practice. The questionnaire also aims to create awareness of management and control issues that may be addressed to improve the overall process capability.

Microsoft - Self Assessment ITIL Assessment Tool: Based around Microsoft's Operations Framework, this self assessment tool is a free online tool which guides users through a series of questions to help you evaluate recommendations for improving your Microsoft operational environment.

The most important need of your enterprise is making sure the service you provide is reliable—that it is safe from security threats and available when customers need it, anytime, without unplanned downtime. Achieving this takes more than great technology (fortunately there are many ITIL Assessment Tool available); you need a well operated environment with all application and system services aligned to processes and procedures. Using the guidance from an Operations Assessment can help you manage Microsoft® Windows® in an information technology (IT) environment of all sizes and styles. Microsoft Solutions for Management (MSM) provides the know-how to achieve operational excellence of the Microsoft platform.

For executives, understanding their own IT operations is a crucial responsibility because of the potential for serious disruption to their enterprise. According to industry analysts, 80 percent of unplanned downtime is due to failures related to people and process. What can Microsoft do to improve an IT operational environment? By providing high-quality products and solutions, Microsoft ensures that customers use its technologies to their full capability and so ITIL Assessment Tool do the same. These solutions include guidance and services with regard to people and process. Microsoft understands business complexities. It has spent thousands of hours building solutions that help organizations implement, deploy, and operate IT environments of all sizes and styles.