ITIL
Certifications
Having
technical competence is no longer enough. IT organizations must
focus on service by adopting a business and systematic approach to
managing day-to-day operations. Today’s IT managers must have an
understanding of the business and service processes needed to
succeed. The IT
Infrastructure Library (ITIL) is the de-facto standard framework in
the world today. Already, tens of thousands of your fellow IT
professionals worldwide have attained varying levels of ITIL
Certifications, enhancing their practical and theoretical knowledge
of the best practices described by ITIL. ITIL gives guidance on how
to take a holistic, process-based and fully integrated business
approach to IT Service Management.
ITIL
Certification is a broad subject with two main organizations
involved, EXIN and ISEB. EXIN (or Examination Institute for
Information Science in the Netherlands) is a global
IT examination provider and an independent organization establishing
educational requirements, for developing and organizing examinations
in the field of Information Technology. EXIN has already certified
more than 250 000 professionals in IT, worldwide. EXIN has more than
40 years of experience, and has acquired a thorough and extensive
knowledge in the field of IT certification. The quality of the
various examinations, is warranted, both didactically and with
respect to content.
The Information
Systems Examination Board is aligned with the British Computer
Society and focuses on providing certifications that add value to
professional careers by providing both the means and the platform
for recognition and enhanced career development. Through the ISEB,
BCS provide industry-recognized qualifications that measure
competence, ability and performance in many areas of IS, with the
aim of raising industry standards, promoting career development and
providing competitive edge for employers. ITIL Certification, has
become a focus area adding to the stable of ISEB certifications over
the years with approximately 60 000 individuals certified
worldwide.
This question
is not as relevant for ITIL Certifications, as is “Which accredited
provider organization can provide me with ITIL knowledge that is
valuable in ‘the real world’?” You should choose an organization
that focuses their content and materials to not only have you pass
an exam but, provide you with rudimentary knowledge that you can
apply every day. ITIL Certifications is a good starting point for
your employer to be sure you have prerequisite knowledge, but at the
end of the day, this is secondary to being able to apply that
knowledge!
Businesses are
continuously demanding a higher level of business professionalism
from IT, so the need for various quality and high level ITIL
Certifications. There are a wide variety of qualifications for ITIL
Certifications as well as many different management courses
available, though little understanding of IT Management as a
business profession. Therefore it makes it very difficult for the
business to understand exactly what one should expect from the IT
Professional, and what the IT Professional should expect from
Businesses. The IT departments’ services must make sure that they
are reliable, efficient and correct. Providing a high level of
service requires a focused and dedicated infrastructure that
consists of;
- People
- Processes
- Technology
This entire
infrastructure must be dedicated to supporting and delivering
quality IT Services. Service Management is aimed at providing
services that facilitate the achievement of corporate objectives and
business goals in a timely and cost effective manner. ITIL has been
called a best Practice approach, resulting in some
misunderstandings. Some people believe that ITIL claims to provide
the best pre-defined solution for every organization. This is not
true and will result in flawed
implementation.
3 levels of
international certifications:
Let’s see
various types of ITIL Certifications:
Foundation ITIL
Certifications: This is designed to provide a foundation level of
knowledge in IT Service Management. It is aimed at all personnel who
wish to become familiar with the best practices for IT Service
Management, as defined in the ITIL guidelines. In particular, it
enables people to understand the terminology used within the ITIL
approach. The ITIL Certifications qualification can be gained by
taking a short multiple-choice exam, at the end of a three-day
course.
Practitioner’s
ITIL Certifications: This is aimed at those who are responsible
within their organization for designing specific processes within
the IT Service Management discipline, and performing the activities
that belong to those processes. While the Manager’s Certificate
focuses on managing ITIL-based solutions across the breadth of
Service management subjects, the Practitioner’s Certificates focus
on the depth of understanding and application of those subjects,
treating each subject as a specialization. This specific discipline
ITIL Certifications qualification can be gained after attending a
three-day practitioner’s course and by passing in-course assessments
and a case study based multiple-choice exam.
Manager’s ITIL
Certifications: While the Foundation Certificate is primarily
focused on understanding the terminology and the Practitioner’s
Certificates on the processes in a specific area, the Manager’s
Certificate is aimed at those who need to demonstrate a capability
of managing ITIL-based solutions across the breadth of the Service
Management subjects. This certificate qualification can be gained by
passing two three-hour written exam papers after the attendance of
an accredited ten day training program.
If you are
looking for Online ITIL Certifications course and other educational
programs then please visit our site at: http://www.itilsurvival.com/ and also http://www.itsm-learning.com/
