ITIL
Compliance
Moving Toward
ITIL Compliance: The IT Infrastructure Library (ITIL) is the most
widely accepted approach to IT Service Management in the world. ITIL
provides a comprehensive and consistent set of best practices
promoting a quality approach to achieving business effectiveness and
efficiency in the use of IT systems. The aim of ITIL is to provide a
reliable and proven best practice to an organization that underpins
the processes of an organization which will improve the quality of
service whilst maintaining or reducing costs. The core of ITIL is
the configuration management database and its main goal is to
provide a solution that can “identify, control, maintain and verify
the IT assets” (ITSMF) that are within an organization. So more and
more organizations are moving towards ITIL
Compliance!
Used by many
hundreds of organizations around the world, a whole ITIL philosophy
consists of methodologies giving guidance on the provision of
quality IT services, and on the accommodation and environmental
facilities needed to support IT. ITIL has been developed in
recognition of organizations' growing dependency on IT and embodies
best practices for IT Service
Management.
More and more
major organizations around the world are adapting to ITIL standards
and moving towards ITIL Compliance. This includes leading
corporations such as Microsoft, HP, and BHP, as well as government
departments. Many are demanding that their IT providers are ITIL
compliant.
This means your
services – even non-core services – need to follow ITIL, otherwise
they don’t get a look-in. Unfortunately, ITIL compliance can be a
costly proposition. Accreditation is $12,000 per person! That’s a
lot of money when it’s not your core business. Most businesses are
finding it easier and more cost-effective to outsource the non-core,
ITIL services.
The role of
Technology in ITIL Compliance: A comprehensive IT asset management
database that provides a level of accuracy that is unparalleled in
the industry. If an asset management solution is to be the focal
point of all asset data, then the information and decisions based
upon the information that is gained from this database is only as
good as the level of accuracy of real time
information.
The importance
of Processes in ITIL Compliance: Processes are incorporated within
technology to provide strategy, scope and objectives that are
applicable to maximizing the asset management
process.
An ITIL
Compliance Assessment Kit: This is a comprehensive Excel based
questionnaire set, designed to help assess the compliance position
with ITIL and identify which areas are in need of some attention
with respect to best practice.
SLM Software
and ITIL Compliance: ITIL (the IT Infrastructure Library) is a
widely accepted approach to IT service management. ITIL provides a
comprehensive and consistent set of best practices for IT service
management, promoting a quality approach to achieving business
effectiveness and efficiency in the use of information systems.
ITIL is based
on the collective experience of commercial and governmental
practitioners worldwide. This has been distilled into one reliable,
coherent approach, which is fast becoming a de facto standard used
by some of the world's leading businesses. Our SLM software solution at
ITILSurvival.com is compliant with the ITIL standard. Guarantee is
provided with predefined Catalog and SLA template based on ITIL, which can be
customized according to the organization specific
needs.
Advantages of
ITIL Compliance: Buying a support framework is a major financial and
operational investment. Because the support solutions available are
so customizable, by conforming to ITIL guidelines IT professionals
will be confident of getting the highest return on their investment.
The IT Service Management Forum (itSMF), an independent user group
dedicated to IT Service Management, recently conducted a survey of
100 FTSE500 organizations. The results show that 80% of companies
using an ITIL based framework for their service management saw a
positive shift in the 'service management culture' and 70% of ITIL
users pass on the 'best practice' benefits to their
customers.
It is difficult
to define what is meant by ITIL compliant. A tool with three modules
for three ITIL processes meets a different level of ITIL compliance
compared to a competing tool which supports the same processes, but
has also integrated those according to ITIL’s definition. Based on
the reasoning above, it will be difficult for the ITSMF organization
to qualify tools as ITIL compliant or not and not lose its
independent status. If you want to find out more information about
ITIL compliance procedure or want to become ITIL compliant company
and need help then please visit: https://secure1.websitecomplete.com/itilsurvival/shop/showDept.asp
Any
organization considering implementing ITIL as a “best practice”
discipline and moving towards ITIL Compliance needs to start with
the task of implementing a configuration management database.
Itilsurvival.com with its solution based approach and enterprise
class tool set helps you achieve an essential building block in this
important first step.
We can help you
become ITIL compliant without the expense of accreditation. We can
either consult on ITIL best practice, or we can offer a whole range
of ITIL compliant managed services. You choose the arrangement that
suits your business. All of our service managers are ITIL accredited
and our Managed Services Division has been practicing ITIL for many
years. For details, contact: http://www.itilsurvival.com/
