ITIL Consultant Biographies

ITIL Consultant companies are high quality providers of ITIL Consulting skills. ITIL Consultant companies also tend to provide ITIL Training services. IF you are looking for ITIL Consultant companies to help with your ITIL implementation then the following checklist, will help you ensure that you select a quality provider.

ITIL Consultant generally offers a variety of ITIL related services, most designed to assist your implementation of ITIL. However, it is important to ensure that any ITIL Consultant hired is properly qualified, with the relevant certifications. Often, training is also offered, although of course much of this can now be undertaken online. The skill and experience of an ITIL Consultant can help refine the implementation and help advice on where the priorities lie. For example, the service desk is a foundation on which many processes rely, so that may be a good starting point. One of the most important steps in successful implementation of ITIL or while choosing any ITIL Consultant is to check them thoroughly. Many good consultants have their ITIL Consultant Biographies.

Let’s see some ITIL Consultant Biographies:

• Will Capelli, META Group: Mr. Cappelli is globally recognized as an authority on utility computing-based technologies and services, IT economics, and network and systems management. With more than 20 years of experience as an analyst and consultant in the IT industry, Mr. Cappelli focuses on consumption-based pricing, IT industry structure and evolution, and the role of artificial intelligence in automated infrastructure management, and frequently advises major investment institutions, vendors, service providers, and large corporate users on these topics. Prior to joining META Group, he was a Research Fellow at Giga Information Group. Other research companies Mr. Cappelli has worked with include Gartner Group and Ovum. He has authored highly regarded articles on topics ranging from chargeback to the changing role of the venture capital industry. Mr. Cappelli holds a BSc in Mathematics from Yale and an MA in Mathematics from Villanova University.

• Ivor Macfarlane, Guillemot Rock: Ivor has been involved with IT Service Management Best Practice since 1989, and has long been a major contributor to the development of IT Service Management Best Practice, both the ITIL and BSi material. His authoring credits include ITIL books (Testing an IT Service, ITIL in Small IT Units), BSi’s service management publications and the itSMF pocketbook and dictionary. He is actively involved with itSMF, has filled many roles for itSMF UK, and currently represents UK on itSMF’s international committee and is a member of the new itSMF international executive committee, with special responsibility for publications. Ivor is now an IT Service Management Consultant and Trainer, working through his own company, Guillemot Rock in Europe, and in partnership with Aspect Group Inc in North America and itilics in Asia and Australia. He has delivered training and seminars in many countries, across 5 continents in recent years and remains totally committed to promoting and supporting IT service management. He is a strong advocate of the need for internationalisation of ITIL, to be supported by locally appropriate qualifications, reflecting local culture and language. As well as training he has delivered consultancy and ITSM assessments assignments in UK and USA.

• Cathryn Ashwood, Staffordshire University: Cathryn Ashwood is Information Officer for Information Services at Staffordshire University. She has held this post for the past 8 years, originating and deciminating information in electronic and paper form. Cathryn has worked at the University for a Total of 14 years within four different posts. Her job includes elements of marketing, information provision in IT, Computing and Engineering, advisor to the helpdesk system, research and training. For the past four years she has been part-time, term-time to accommodate her other, more demanding job of looking after her little son.

Some more ITIL Consultant Biographies:

• Christopher Rydings, UHI Millennium Institute: Christopher Rydings joined the UHI Millennium Institute in January 2001 as the Data Warehouse manager based out of the Data Warehouse in Oban, Argyll. Chris has worked within corporate IT for 5 years, working for Computacenter & IBM. Before this he was employed in Military communications within the British Army working on wireless communications for over 12 years. Within the corporate sector Chris has gained extensive knowledge in Software and Hardware infrastructure. Trained as a Novell, Compaq and Microsoft engineer he worked on the central service desk for Computacenter Ltd as a support analyst for major organisations like City Bank, Scottish & Southern Energy, Shell, Unipart, BT and R.B.O.S. He moved to Server Support \ third line support for Computacenter after 1 year then progressed into consultancy where he holds ACMI, PMI and ITIL qualifications. Currently to date Chris has project managed and deployed 11 service desks and re-deployed 7 that required re-structure and location moves. He was awarded analyst of the year in 1999 for his contribution to Computacenter (UK) Ltd and its customers. Some of Chris’s responsibilities at the UHI Millennium Institute include delivery of E-Mail, Helpdesk, Data Warehousing and Disaster recovery services for the UHI Millennium Institute and its 15 academic partners and projects which include these core services.

• James Woodward, UMIST: James Woodward is currently the Helpdesk Manager at UMIST and a member of the UCISA Advisory Services Working Group. He has been working in the Information Systems department as part of the User Services section for the last 3 years at UMIST; previously he was a computer officer working for The University of Manchester. James graduated in 1998 gaining a 2:1 Degree in Business Information Systems from Sheffield Hallam University and has remained in academia ever since. James’ current interests concern Helpdesk software, he was responsible for the implementation, training and continual development of the RMS Service Desk solution at UMIST and is currently working on projects concerning the ITIL framework and Knowledge Based solutions. He is always the first to volunteer for new and exciting developments and enjoys the changes that the job brings.

• Noel Bruton: Noel Bruton is a UK-based, independent consultant and trainer who specializes in helping companies to achieve best practice in their IT Service Management and Helpdesk services, strategies and processes. He has been in the computer industry since 1979, most of that time in technical or user support. He began his consultancy and training practice in 1991.

• Paul Buckley: Paul Buckley is Head of Academic IT Services in the Department of Communications and IT Services at Sheffield Hallam University and is responsible for providing IT facilities and user support services for students and staff involved in learning and teaching. He has been involved with IT in a University environment for longer than he cares to remember (over 25 years) and has regularly taken part in UCISA (and previously PCCC) activities. He is currently on the TLIG committee and became chair of the TLIG Advisory Services Working Group in September 2002.

• Karen Price, Senior Consultant, Priceka Management Consulting Inc:  With over 14 years experience in various capacities within the information technology sector, Karen Price has worked on projects ranging from concept to implementation both as an end-user and service manager.  Her experience spans projects in both the private and public sector including new desktop rollouts, planning, and implementation of end-user supports services for a global enterprise system.  Her positive attitude combined with her sense of humor make Karen a sought after trainer providing new approaches to the challenge of creatively delivering effective IT services. Karen has delivered numerous ITIL courses and is an excellent communicator.

• Ross Henderson, Associate Partner, Business Consulting Services, IBM Canada Ltd.: Ross Henderson is an Associate Partner in IBM Business Consulting Services’ Technology Strategy Practice, and is responsible for providing expertise in the use and management of technology in clients’ organizations, and managing the change that technology produces. Mr. Henderson has 27 years experience in IT-related areas, including application development and deployment, solution architecture, project and program management, IT management consulting, and most recently in technology integration in a Mergers and Acquisitions environment.  In 2003, he led the team that provided common application, network connectivity and computing platforms to the consulting organization resulting from the integration of PwCC into IBM Canada.

• George Postalian, Business Transformation Executive and CIO, Business Transformation, IBM Canada Ltd.: George Postalian is the Business Transformation Executive/CIO for IBM Business Consulting Services (BCS) in Canada.  He has business process, technology and financial responsibilities for Business Transformation and IT Solutions in support of a highly mobile Canadian workforce numbering more than 14,000 employees.  His mandate is to deliver effective, timely and cost-efficient processes and solutions to allow IBM BCS employees to provide world-class services and solutions to IBM's customers. Recent significant achievements include the successful process and IT integration of 1,900 PricewaterhouseCoopers Consulting employees in 2002-2003, 1,600 LGS employees in 2001-2002 and 4,500 ISM Corporation employees in 2000.  

More ITIL Consultant Biographies:

• Mayank Ladd: Mayank is a qualified PRINCE2 project manager and senior consultant in the field of content, records, document and knowledge management. He is also a chartered information systems practitioner. He joined EDS in 1996 and worked in their document management services group as a systems engineer, consultant and project manager implementing systems right across the UK. In 1999, Mayank joined Tower Technology, a leading supplier of large-scale document management and content management solutions. He held project management and bid management roles here and was involved in several innovative and leading-edge assignments both in the UK and Europe.

In 2002, Mayank founded CODO Limited, a successful impartial and unbiased consultancy company offering independent advice and services on all aspects of corporate information management including records, content, document and knowledge management. He also works as an associated for other leading consultancies that share the same set of values and ethics. When permissible, he assists organizations on a voluntary basis with their information management and content management requirements and helped the British Computer Society with their web content management strategy.

Mayank is also group leader of the content management sub-group, part of the Configuration Management Specialist group of the British Computer Society (BCS).

• Linda Newsome Ray: Linda Newsom-Ray, MBCS, is a freelance consultant, with more than 20 years experience in the IT industry, mainly in systems and software development and project management. The 7 most recent years have been focused in improving project management practices, so that client companies can develop software better, faster and cheaper. Linda has worked with major telecoms and financial organizations across mainland Europe, Scandinavia and the US.

• Rama Varsani, Senior Consultant for Computer Associates: Rama Varsani is a Senior Consultant for Computer Associates in the United Kingdom. She has significant experience in change and configuration management (CCM), which is endorsed through her successful CCM implementations. Rama provides assistance to companies in improving their overall productivity via the implementation and automation of the complete application development lifecycle process. Prior to working at CA, Rama has held a number of roles in the field of software development, including developer, tester, project manager and consultant.