ITIL Courses

There are many types of ITIL Courses available (both online and offline), but majority of them falls in three categories i.e. Foundation’s, Practitioner’s and Manager’s ITIL Courses. Amongst online and offline courses, online ITIL Courses are more popular due to obvious reasons.

Online ITIL Courses “Foundations” – Relatively new course programs that are designed to give the participant the flexibility that an attendance type course cannot. Let’s see what to expect from Online Foundations ITIL Courses. Online ITIL Courses should be conducted in a virtual classroom, accessible through the Web. This removes the need to schedule time off for critical members of your organization for training. This allows far more flexibility as this type of course allows people to study at a time and place that are convenient to them.

Now the next issue is who should participate in these Online ITIL Courses “Foundations”? Frankly speaking, anyone who deals with any delivery of IT Services, from Senior Managers to Help Desk personnel. The ITIL Courses should explain in detail the 10 core processes and the Service Desk function of the ITIL framework, 5 Service Support (Incident Management, Problem Management, Change Management, Release Management and Configuration Management) and 5 Service Delivery processes (Service Level Management, IT Financial Management, Capacity Management, Availability Management, IT Service Continuity Management).

One point that concerns all of us is the number of organizations offering these courses that have not included Security Management. These ITIL Courses must also cover Security Management as this is a requirement of the accreditation agencies! ITIL Courses should explain the concept behind the framework, relationships between processes and teach students how to communicate using a common language that ultimately leads to a more efficient, cohesive environment. This can be done through a number of individual methods such as streaming broadcast or interactive modules.

ITIL Courses for Training in Australia: ITIL Courses for Training in Australia – There is the full range of ITIL training available in every major city ranging from basics to advanced level.

ITIL Courses for Training in Australia – Awareness: These are one day ITIL Courses designed for IT staff and managers. It is also suitable for customers and end users of IT services who have an interest in service quality issues.

ITIL Courses for Training in Australia – Foundations: This detailed, three day introduction to the concepts, terms, definitions, objectives, benefits and relationships within core IT service management processes and functions, according to the ITIL (Information Technology Infrastructure Library) best practice framework.

The workshop is based on principles described in ITIL’s Service Support and Service Delivery books. It focuses on taking a holistic approach to IT Service Management through the use of processes, their respective relationships and workflows. And, this course prepares attendees for the examination leading to the Foundation Certificate in IT Service Management: The prerequisite for the Practitioner and Service Manager levels of certification.

ITIL Courses for Training in Australia – Practitioner: ITSM Practitioner ITIL Courses are aimed at staff that have completed the ITIL Service Management Foundations course and require further training in one or more specific processes. These courses, as there is usually a course per ITIL process, are aimed at more in depth knowledge development of the individual who is heavily involved in that process.

ITIL Courses for Training in Australia – Managers: These ITIL Courses are intended for senior IT staff responsible for the implementation of ITSM and its ongoing management. The ITIL Courses lead to the highest level of ITSM certification, either EXIN or ISEB's Certificate in IT Service Management, known as the Manager's Certificate. This ITIL Course has in some circles been likened to a mini MBA for IT Service provision.