ITIL
Education
With the
growing concern for ITIL process and implementation, there are many
good service providers and solution providers for ITIL Education and
training like ITILSurvival.com. ITILSurvival.com is the leading
provider of IT Service Management solutions - including systems,
software, consulting and training. Our comprehensive education
solutions can help you develop the knowledge and skills necessary to
implement an integrated IT management solution we combine
world-class knowledge of network, system and application management,
a broad portfolio of training and our education life cycle
methodology to deliver the right solution for your training needs.
For details, see: http://www.itilsurvival.com
ITIL Education
and training can be a very contentious and debatable issue and its
really hard to believe and even to find the right service provider.
Don’t worry and feel relaxed when you are at ITILSurvival.com.
ITIL Education
and training Paper Based vs. Online: Both EXIN and ISEB offer paper
based exams but both have now moved toward the typical industry
standard type exams that are provided by organizations such as
Prometric and VUE on behalf of industry giants such as Microsoft and
Cisco Systems. The current beauty of ITIL Education and training is
that it still does have a true industry focus where the cynic
amongst us may believe that some industry accreditation exams have
become the cash cow for organizations and are not truly
representative of the needs of the
industry.
The focus of ITIL Education
and training: The specific focus of each individual ITIL Education
and training should be focused on the individual course. Let me
explain further. As you are probably aware, there are three levels
of ITIL training, that is, Foundations, Practitioners and Managers.
Because off the totally different focus of each course, so should
the ITIL Education and training aspect be
different.
ITIL Education
and training for Foundations: The Foundations course is far more
memory focused and is a relatively simple exam. This consists of 40
multiple choice questions of which one answer is correct and the
pass mark is 65%. The best way to study for this is to do as many
questions as possible to get a ‘feel’ for the way the questions are
asked and then do a process of elimination inside each question.
There are typically four possible answers per question of which one
will be blatantly wrong, one more than likely is reasonable but not
quite what the question was asked about. Then out of the last two –
one is usually a more complete answer. The trick is to really read
the question well as sometimes the context of the question leads you
one way when the actual question is about
another!
ITIL Education
and training for Practitioner: The ITIL exam training in this case
is totally different for this level of knowledge. This is also a
multiple choice test but with an entirely different focus. This
revolves around a case study, and then asks you to apply the theory!
The best way to study for this is to absolutely know each and every
piece of knowledge for that process. I’m not suggesting memory by
rote but really understand the process. Course providers should
provide a mock exam for your practice.
ITIL Education
and training for Managers: This exam is by far the hardest! Broken
down into 2 x 3hr exams – one on Service delivery Processes and the
other on Service Support. The only strategy for ITIL exam training
is to know all your processes with particular emphasis on the goal,
the objectives, the activities, the metrics and KPI’s where you
understand how all these things interrelate with each other and are
able to apply that to an organization. The focus of this exam is to
see if you have the capability to transform theory to practical
application and how well you ultimately understand the concepts.
There is no easy way to train for this, but my final advice is to
think laterally!
Want to find
out more about ITIL, including ITIL Exams, ITIL Books & CD
Licensing, ITIL Documentation, ITIL Downloads, ITIL Online
Education, and ITIL Toolkit, then visit: https://secure1.websitecomplete.com/itilsurvival/shop/showDept.asp. Else, E-mail us for In House ITIL Education
and Learning options service@itilsurvival.com
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