ITIL Examination

With the growing concern for ITIL process and implementation, there are many organizations and professional bodies providing ITIL Education, training and some of them help you preparing for ITIL Examination like ITILSurvival.com. ITILSurvival.com is the leading provider of IT Service Management solutions - including systems, software, consulting and training. Our comprehensive education solutions can help you develop the knowledge and skills necessary to implement an integrated IT management solution we combine world-class knowledge of network, system and application management, a broad portfolio of training and our education life cycle methodology to deliver the right solution for your training needs. For details, see: http://www.itilsurvival.com

Loyalist College of Applied Arts & Technology, in partnership with the European Examination Institute for Information Science (EXIN), and with the support of government agencies, industry, educational institutes, sector councils and professional associations, have undertaken to provide ITIL Examination and certifications across Canada and the United States in IT Service Management as defined by ITIL. Quality driven IT Service Management is one of the underpinning success factors in today's demanding business environment. Regardless of the size or type of the organization, high quality IT services need to be provided with reliability and consistency to achieve the business objectives and satisfy the demands of IT-related change.

The services and opportunities that Loyalist will provide to the IT Service Management community is seen by government and industry as a significant step forward in addressing critical skills shortages that cut across all industry sectors.  There are an estimated 900,000 workers in Canada involved in IT related tasks. In the USA that number is estimated to be eight times larger and hence the need for ITIL Examination. Industry has identified that the most critical skills shortage in IT related areas exists for people who combine the necessary technical skills with essential management skills. As organizations become dependent on IT to meet business needs and achieve corporate goals, pressure mounts to ensure their IT infrastructures are managed effectively.

Similarly, ITIL Examination Agency – North America’s ITIL Examination Foundation.

Foundation Certificate in IT Service Management

Target group: The ITIL Examination for the Foundation Certificate is intended for people working in the field of IT Service Management. The Foundation Certificate is a prerequisite for the Practitioner's and Manager's Certificate in IT Service Management.

Prerequisite knowledge, skills and practical experience for ITIL Examination: None

ITIL Examination requirements:

• The importance of IT Service Management and the IT Infrastructure
• The Service Management processes and the interfaces between them
• ITIL processes and the relations between these processes
• Basic concepts of ITIL

ITIL Examination requirements specifications: The importance of IT Service Management and the IT Infrastructure. The importance of IT Service Management and the IT Infrastructure. The candidate has understanding of the importance of IT Service Management and the IT Infrastructure. The candidate is able to indicate the importance of a methodical and systematic approach to information technology service:

• for users and customers of IT Service
• for suppliers of IT Service

The Service Management processes and the interfaces between them: The candidate has understanding of the Service Management processes and the interfaces between them. The candidate is able to:

• mention the benefits of the description of the Service Management processes for an organization
• distinguish between ITIL processes and organizational units
• Indicate which elements are needed for the description of the ITIL processes.

ITIL Education and training can be a very contentious and debatable issue and its really hard to believe and even to find the right service provider. Don’t worry and feel relaxed when you are at ITILSurvival.com.

ITIL Education and training Paper Based vs. Online: Both EXIN and ISEB offer paper based exams but both have now moved toward the typical industry standard type exams that are provided by organizations such as Prometric and VUE on behalf of industry giants such as Microsoft and Cisco Systems. The current beauty of ITIL Education and training is that it still does have a true industry focus where the cynic amongst us may believe that some industry accreditation exams have become the cash cow for organizations and are not truly representative of the needs of the industry.

 The focus of ITIL Education and training: The specific focus of each individual ITIL Education and training should be focused on the individual course. Let me explain further. As you are probably aware, there are three levels of ITIL training, that is, Foundations, Practitioners and Managers. Because off the totally different focus of each course, so should the ITIL Education and training aspect be different.

ITIL Examination and training for Foundations: The Foundations course is far more memory focused and is a relatively simple exam. This consists of 40 multiple choice questions of which one answer is correct and the pass mark is 65%. The best way to study for this is to do as many questions as possible to get a ‘feel’ for the way the questions are asked and then do a process of elimination inside each question. There are typically four possible answers per question of which one will be blatantly wrong, one more than likely is reasonable but not quite what the question was asked about. Then out of the last two – one is usually a more complete answer. The trick is to really read the question well as sometimes the context of the question leads you one way when the actual question is about another!

ITIL Examination and training for Practitioner: The ITIL Examination training in this case is totally different for this level of knowledge. This is also a multiple choice test but with an entirely different focus. This revolves around a case study, and then asks you to apply the theory! The best way to study for this is to absolutely know each and every piece of knowledge for that process. I’m not suggesting memory by rote but really understand the process. Course providers should provide a mock exam for your practice.

ITIL Examination and training for Managers: This ITIL Examination is by far the hardest! Broken down into 2 x 3hr exams – one on Service delivery Processes and the other on Service Support. The only strategy for ITIL Examination training is to know all your processes with particular emphasis on the goal, the objectives, the activities, the metrics and KPI’s where you understand how all these things interrelate with each other and are able to apply that to an organization. The focus of this exam is to see if you have the capability to transform theory to practical application and how well you ultimately understand the concepts. There is no easy way to train for this, but my final advice is to think laterally!

Want to find out more about ITIL, including ITIL Examination, ITIL Books & CD Licensing, ITIL Documentation, ITIL Downloads, ITIL Online Education, and ITIL Toolkit, then visit: https://secure1.websitecomplete.com/itilsurvival/shop/showDept.asp. Else, E-mail us for In House ITIL Education and Learning options service@itilsurvival.com