IT
Infrastructure Library ITIL
ITIL is the IT
Infrastructure Library and ITILŪ is a Registered Trade Mark and a
Community Trade Mark of the Office of Government Commerce. Developed in the late 1980's
by the CCTA (now the OGC), by the mid 1990's it had become the
world-wide de facto standard in service management. IT Infrastructure Library
ITIL has become very popular as it is a public domain framework
which is scaleable.
Very large organizations, very small organizations and
everything in between have implemented IT Infrastructure Library
ITIL processes and Alternative to ITIL. ITIL and Alternative to ITIL
focus on best practice, and as such can be adapted and adopted in
different ways according to each individual organizations
needs.
IT
Infrastructure Library ITIL is a set of best practices standards for
Information Technology (IT) service management. The United
Kingdom's Central Computer and
Telecommunications Agency (CCTA) created ITIL in response to the
growing dependence on Information Technology to meet business needs
and goals. IT Infrastructure Library ITIL provides businesses with a
customizable framework of best practices to achieve quality service
and overcome difficulties associated with the growth of IT
systems. IT
Infrastructure Library ITIL is organized into sets of texts which
are defined by related functions: service support, service delivery,
managerial, software support, computer operations, security
management, and environmental. In addition to texts, Information
Technology Infrastructure Library ITIL services and products include
training, qualifications, software tools, and user groups such as
the IT Service Management Forum (itSMF), all of which you can find
details of on our website http://www.itilsurvival.com.
Information
Technology Infrastructure Library ITIL has become the worldwide de
facto standard in IT management best practice. Information
Technology Infrastructure Library ITIL defines a process framework
by which many organizations, large and small, have successfully
planned and implemented IT Service Management. It is relevant to all
organizations; public or private sector, large or small, centralized
or distributed.
IT
Infrastructure Library ITIL represents a drastically different
approach to IT by framing all activity under two broad umbrellas
named Service Support and Service Delivery respectively. By focusing
on the critical business processes and disciplines needed to deliver
services around IT, the IT Infrastructure Library ITIL provides a
maturity path for IT that is not based on
technology.
IT
Infrastructure Library ITIL is a seven book series, in the public
domain, that guides business users through the planning, delivery,
and management of quality IT services. IT Infrastructure Library
ITIL is a set of internationally accepted best practices that
assists organizations in aligning IT services with business
requirements. IT Infrastructure Library ITIL provides guidance on
how to link specific business and service processes together across
IT departments to cross-functionally and holistically provide
quality IT service support and service delivery to the Customer
community.
The IT
Infrastructure Library ITIL Certification Program is based on a
"core set" of ten processes and one function. There are five
processes targeted at service support and five processes focused on
service delivery.
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