Information Technology Infrastructure Library ITIL

ITIL is the IT Infrastructure Library and ITIL® is a Registered Trade Mark and a Community Trade Mark of the Office of Government Commerce.  Developed in the late 1980's by the CCTA (now the OGC), by the mid 1990's it had become the world-wide de facto standard in service management.  Information Technology Infrastructure Library ITIL has become very popular as it is a public domain framework which is scaleable.  Very large organizations, very small organizations and everything in between have implemented Information Technology Infrastructure Library ITIL processes and Alternative to ITIL.  ITIL and Alternative to ITIL focus on best practice, and as such can be adapted and adopted in different ways according to each individual organizations needs. 

Information Technology Infrastructure Library ITIL is a set of best practices standards for Information Technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to the growing dependence on Information Technology to meet business needs and goals. Information Technology Infrastructure Library ITIL provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems.  Information Technology Infrastructure Library ITIL is organized into sets of texts which are defined by related functions: service support, service delivery, managerial, software support, computer operations, security management, and environmental. In addition to texts, Information Technology Infrastructure Library ITIL services and products include training, qualifications, software tools, and user groups such as the IT Service Management Forum (itSMF), all of which you can find details of on our website http://www.itilsurvival.com.

Information Technology Infrastructure Library ITIL has become the worldwide de facto standard in IT management best practice. Information Technology Infrastructure Library ITIL defines a process framework by which many organizations, large and small, have successfully planned and implemented IT Service Management. It is relevant to all organizations; public or private sector, large or small, centralized or distributed.

Information Technology Infrastructure Library ITIL represents a drastically different approach to IT by framing all activity under two broad umbrellas named Service Support and Service Delivery respectively. By focusing on the critical business processes and disciplines needed to deliver services around IT, the Information Technology Infrastructure Library ITIL provides a maturity path for IT that is not based on technology.

Information Technology Infrastructure Library ITIL is a seven book series, in the public domain, that guides business users through the planning, delivery, and management of quality IT services. Information Technology Infrastructure Library ITIL is a set of internationally accepted best practices that assists organizations in aligning IT services with business requirements. Information Technology Infrastructure Library ITIL provides guidance on how to link specific business and service processes together across IT departments to cross-functionally and holistically provide quality IT service support and service delivery to the Customer community.

The Information Technology Infrastructure Library ITIL Certification Program is based on a "core set" of ten processes and one function. There are five processes targeted at service support and five processes focused on service delivery. The VITA Customer Care Center (VCCC) Service Desk interfaces to all ten processes to provide a single point of contact to IT from the Customer community.